Privacy Policy

Last Updated: September 20, 2025

MediCare HMS (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, medicarehms.com, and use our Hospital Management System (the “Service”).

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site and through the Service includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register for an account or contact us.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Data You Input into the Service

Our Service is a Hospital Management System where you (the “Customer”) input data about your own patients, staff, and operations. This data is owned and controlled by you. We act solely as a data processor for this information and will only access it as required to provide the Service, prevent or address technical problems, or as required by law.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our Service to:

• Create and manage your account.
• Email you regarding your account or order.
• Provide customer support and respond to your requests.
• Monitor and analyze usage and trends to improve your experience.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.

3. Disclosure of Your Information

We do not share, sell, rent, or trade your personal information with third parties for their commercial purposes. We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, and hosting services.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. We utilize a secure backend powered by Supabase, which provides enterprise-grade security features, including Row Level Security, to protect the data you store within the Service. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

5. Your Rights Regarding Your Information

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

MediCare HMS
212 N. 2nd St. STE 100, Richmond, KY 40475
privacy@medicarehms.com