Support & Training
We’re here to help you get the most out of MediCare HMS. Explore our resources to find answers, learn new skills, and get expert assistance.
How Can We Help?
From self-service resources to direct contact with our team, we have you covered.
Knowledge Base
Find articles, guides, and answers to frequently asked questions in our comprehensive library.
YouTube Tutorials
Watch our official video tutorials to see features in action and learn new tips from our experts.
Direct Support
Our expert support team is available via email and phone to help with your technical questions.
Training & Onboarding
Master MediCare HMS with our collection of training materials designed for all skill levels.
Video Tutorials
Watch step-by-step video guides on key features and workflows at your own pace. Perfect for visual learners.
Browse Videos →Documentation
Explore our detailed technical documentation, API references, and step-by-step guides for developers.
Read Docs →Personalized Onboarding
For Enterprise clients, we offer personalized onboarding sessions to ensure your team is fully trained and your system is configured for success from day one.
Contact Sales for Details →Frequently Asked Questions
What are your support hours?
Our standard support hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT). Enterprise plan holders have access to 24/7 emergency support.
How do I submit a support ticket?
You can submit a support ticket by emailing us at support@medicarehms.com or by using the contact form on our website. Please provide as much detail as possible so we can assist you quickly.
Do you offer training for new staff members?
Yes, our extensive knowledge base and video tutorials are perfect for training new staff. We can also arrange dedicated training sessions for an additional fee.
Still Have Questions?
Our team is ready to help. Reach out to us, and we’ll get back to you as soon as possible.