Refund and Returns Policy

Last Updated: September 20, 2025

Thank you for choosing MediCare HMS. This **hospital software refund policy** outlines our terms regarding refunds for our lifetime license product. We are proud to offer a transparent policy for our customers.

1. General Hospital Software Refund Policy

Due to the nature of digital products and the immediate, irrevocable access granted upon purchase, all sales of the MediCare HMS software are considered final and non-refundable. We provide a lifetime license, meaning you have perpetual access to the software version you purchased, which cannot be “returned.” Understanding your rights as a consumer is important, and you can find general guidance on refund policies from consumer protection agencies like the FTC.

2. Live Demo: Our “Try Before You Buy” Philosophy

We strongly encourage all potential customers to make full use of our free, fully-functional live demo before making a purchase. The demo is designed to provide you with a comprehensive understanding of our software’s features and capabilities, allowing you to determine if it meets your specific needs. This “try before you buy” approach is the best way to ensure our hospital software is the right fit for your institution, and is a key part of our hospital software refund policy.

By making a purchase, you acknowledge that you have had the opportunity to evaluate the software and are satisfied with its functionality. You can access the live demo here: Try Live Demo.

3. Exceptions to the Software Refund Policy

While all sales are generally final, we may consider issuing a refund under the following specific circumstances, at our sole discretion:

• Accidental Duplicate Purchase: If you accidentally purchase the same software license more than once, please contact us immediately. We will refund the duplicate purchase(s).
• Critical, Unfixable Bug: If you discover a critical bug that prevents the software from functioning as advertised and our technical support team is unable to provide a functional solution or workaround within 14 business days of your report, a refund may be considered. This does not include conflicts with third-party plugins or specific server configurations.

4. How to Request a Refund for Our Hospital Software

To request a refund based on the exceptions listed above, you must contact our support team within 14 days of your purchase.

Please send an email to support@medicarehms.com with the following information:

• Your full name and the email address used for the purchase.
• Your order number.
• A detailed explanation of why you are requesting a refund, including any relevant details about technical issues or duplicate purchases.

Our team will review your request in line with this hospital software refund policy and get back to you as soon as possible.

5. Processing Refunds

If your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Upon refund, your software license will be deactivated.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us.